About & Experience
Get to know me: I'm fueled by a love for design, justice, infrastructure, coffee, and movies. All the movies.
Years ago while doing nonprofit work, I took a course on human-centered design from IDEO. It felt like my world expanded — I knew then I wanted to make stuff real people find useful.
A few of my strengths
- Cross-functional collaborator 
- Receptive communicator 
- Experienced project manager 
- Clear, effective writer 
- Detail-obsessed 
- Distills complex concepts into digestible info 
- Design thinking 
For a comprehensive résumé, please contact me.
Professional Experience
Director of Operations
Industry: Nonprofit Management
2025-Present
- Developed & documented SOPs, systems, & workflows to streamline operations in startup environment
- Administrated IT infrastructure, Google Workspace, & digital tool adoption
- Developed brand & visual identity assets, ensuring consistency across web & marketing channels
- Designed and maintained organization website and digital presence, ensuring accessibility and usability across devices 
- Created and optimized digital forms, workflows, and internal tools, streamlining volunteer onboarding and reducing administrative workload 
- Applied information architecture principles to organize digital assets, enabling consistent cross-team collaboration and faster project turnaround 
- Partnered with board members, volunteers, and stakeholders to align technology, design, and branding strategies with organizational goals 
Product Designer
Industry: A/V Streaming Software & Hardware
2023-2025
- End-to-end strategy, research, & design of B2B SaaS products: desktop, web, & native hardware
- UX writing & content lead — responsible for all copy & content on apps & digital products
- Shipped products: earned 200+ weekly users, & .52% increase in usage since launch
- Designed & wrote user onboarding experiences, wizards, & product tours
- Created low- & high-fidelity wireframes & mockups using Figma, XD, Miro
- Used & contributed to in-house design system
- Led PM, ideation, & user-centered design sessions with engineering, product, support, & business teams
- Conducted user research, interviews, usability & prototype tests, optimized designs using data
- Analyzed, presented, & made design decisions from user behavioral analytics & research findings
- Created user journey maps, user flows, & golden paths for numerous personas
- Led adoption, implementation, & training of new product onboarding & UX research study tools
Content & SEO Strategist
Industry: A/V Streaming Software & Hardware
2021-2023
- Wrote & edited copy for SaaS products, websites, menu navigation, buttons, in-app marketing pages
- Interviewed users, participated in research studies & simulations to inform product development 
- Created sketches & wireframes for websites & key feature sections in web apps 
- Owned & created content strategy & editorial process for SEO, copywriting, video, website, blog 
Digital Content Specialist
Industry: Screen Sharing & Digital Signage Software
2018-2021
- Wrote/edited UI text & microcopy for B2B SaaS product menus & user onboarding wizards
- Pitched, wrote, & designed UI for digital signage editor product 
- Tested/edited UX copy & SaaS product functionality across mobile & desktop devices 
- Created multi-channel content strategy, editorial process, & managed all inbound content 
- Wrote & managed tech blog, grew audience by 1,906% with 108,000 avg. monthly views 
- Designed, optimized, tested, & proofed marketing content, web pages, blog, & email content 
Director of Communications
Industry: Small Business
2017-2018
- Created multi-channel content strategy, owned website, social, email, and print media channels
Director of Communications
Industry: Nonprofit
2016-2017
- Conducted interviews for digital stories, owned & managed all web, blog, email, video content
- Applied design thinking concepts & empathy-driven research to develop user-centered programming
Certifications
- Google UX Design Certification 
- IDEO Human-Centered Design 
- UX Writing Hub 
Courses
- UX Content Strategy 
- Systems Thinking for Product Design 
- UX & Information Architecture 
- AI for UX Design 
- AI for UX Research 
- CFI & FinTech 
- Inclusive Design Principles 
- Accessibility in UX 
Education
- Bachelor of Arts, Psychology 
- Bachelor of Arts, Creative Writing 
- Magna cum laude 
- Dean's List 
Stack
- Figma 
- Adobe Creative Suite 
- HubSpot 
- Framer 
- GreatQuestion 
- Jira 
- Miro 
- Confluence 
- Google Workspace 
- ChatGPT 
- Magic Patterns AI 











