About & Experience
Get to know me: I'm fueled by a love for design, justice, infrastructure, coffee, and movies. All the movies.
Years ago while doing nonprofit work, I took a course on human-centered design from IDEO. It felt like my world expanded — I knew then I wanted to make stuff real people find useful.
A few of my strengths
Cross-functional collaborator
Receptive communicator
Experienced project manager
Clear, effective writer
Detail-obsessed
Distills complex concepts into digestible info
Design thinking
For a comprehensive résumé, please contact me.
Professional Experience
Director at Large, Operations
Industry: Nonprofit Management
2025-Present
Developed & documented SOPs, systems, & workflows to streamline operations in startup environment
Administrated IT infrastructure, Google Workspace, & digital tool adoption
Developed brand & visual identity assets, ensuring consistency across web & marketing channels
Designed and maintained organization website and digital presence, ensuring accessibility and usability across devices
Created and optimized digital forms, workflows, and internal tools, streamlining volunteer onboarding and reducing administrative workload
Applied information architecture principles to organize digital assets, enabling consistent cross-team collaboration and faster project turnaround
Partnered with board members, volunteers, and stakeholders to align technology, design, and branding strategies with organizational goals
UX Designer
Industry: A/V Streaming Software & Hardware
2023-2025
End-to-end strategy, research, & design of B2B SaaS products: desktop, web, & native hardware
UX writing & content lead — responsible for all copy & content on apps & digital products
Shipped products: earned 200+ weekly users, & .52% increase in usage since launch
Designed & wrote user onboarding experiences, wizards, & product tours
Created low- & high-fidelity wireframes & mockups using Figma, XD, Miro
Used & contributed to in-house design system
Led PM, ideation, & user-centered design sessions with engineering, product, support, & business teams
Conducted user research, interviews, usability & prototype tests, optimized designs using data
Analyzed, presented, & made design decisions from user behavioral analytics & research findings
Created user journey maps, user flows, & golden paths for numerous personas
Led adoption, implementation, & training of new product onboarding & UX research study tools
Content & SEO Strategist
Industry: A/V Streaming Software & Hardware
2021-2023
Wrote & edited copy for SaaS products, websites, menu navigation, buttons, in-app marketing pages
Interviewed users, participated in research studies & simulations to inform product development
Created sketches & wireframes for websites & key feature sections in web apps
Owned & created content strategy & editorial process for SEO, copywriting, video, website, blog
Digital Content Specialist
Industry: Screen Sharing & Digital Signage Software
2018-2021
Wrote/edited UI text & microcopy for B2B SaaS product menus & user onboarding wizards
Pitched, wrote, & designed UI for digital signage editor product
Tested/edited UX copy & SaaS product functionality across mobile & desktop devices
Created multi-channel content strategy, editorial process, & managed all inbound content
Wrote & managed tech blog, grew audience by 1,906% with 108,000 avg. monthly views
Designed, optimized, tested, & proofed marketing content, web pages, blog, & email content
Director of Communications
Industry: Small Business
2017-2018
Created multi-channel content strategy, owned website, social, email, and print media channels
Director of Communications
Industry: Nonprofit
2016-2017
Conducted interviews for digital stories, owned & managed all web, blog, email, video content
Applied design thinking concepts & empathy-driven research to develop user-centered programming
Certifications
Google UX Design Certification
IDEO Human-Centered Design
UX Writing Hub
Courses
UX Content Strategy
Systems Thinking for Product Design
UX & Information Architecture
AI for UX Design
AI for UX Research
CFI & FinTech
Inclusive Design Principles
Accessibility in UX
Education
Bachelor of Arts, Psychology
Bachelor of Arts, Creative Writing
Magna cum laude
Dean's List
Stack
Figma
Adobe Creative Suite
HubSpot
Framer
GreatQuestion
Jira
Miro
Confluence
Google Workspace
ChatGPT
Magic Patterns AI